Putting the Humanity Back into the Workers’ Compensation Physical Rehabilitation Journey

Bardavon | Workers' Compensation

At Bardavon, we’ve always worked with network providers to optimize injured worker care and improve return-to-work outcomes. As we add new technology to our service offering, with our all-new Digital Recovery App, we know that our clinicians must remain central. After all, providers are the heart of hybrid care, not technology. 

Hybrid care is a relatively new and loose term. It’s assumed that hybrid care simply refers to an injured worker that engages with some kind of technology alongside clinical treatment.  

Frankly, that’s not enough. 

Hybrid care requires putting the person at the center of their rehabilitation journey. Specifically, genuine hybrid care must be integrated—at a minimum—between the injured worker and their clinical provider. It connects what the worker does in clinic to the rehabilitation they engage with at home. This gives more awareness to the provider and broader care team but also engages the worker to participate in their recovery—whether they are in the clinic, on the go, or in their living room. 

Hybrid solutions should also respond and adapt to the patient’s needs based on their multi-setting engagement, self-reported outcomes, collected data, and captured progress.  

Getting hybrid care right is essential. After all, the right recovery app solution has the power to connect clinicians, workers’ compensation stakeholders, and patients together through greater visibility, compliance, and coaching. When combined, the individual patient benefits from fuller rehabilitation and a safer, more adaptive work environment. 

Hybrid Care Delivers Higher–Quality Care

Hybrid care is the most effective way to manage both utilization and quality. A digital recovery app to supplement care outside the clinic improves compliance and utilization management. App engagement also offers therapy providers a fuller picture of the patient’s recovery, helping to individualize care plans and make the most of each visit to the clinic. 

Heightened case oversight and increased engagement significantly improves transparency for the adjuster, nurse case manager, and payer. Hybrid care models also equip clinicians with valuable insight into the patient’s home, work, and clinical environments, enabling them to provide an even higher level of care.  

A therapy provider armed with data-backed insights can deliver: 

  • Timely interventions. Providers, nurse case managers, and adjustors can monitor how patients are progressing through a shared dashboard and real-time alerts. 
  • Personalized care plans. More insight allows clinicians to address unique, multidisciplinary needs. 
  • Accurate recovery time predictions. A complete picture of a patient’s recovery needs can give clinicians a better idea of how long they will need. 
  • Avoidable outliers. Outlier risk can come from a variety of factors. More information can reveal those risks early.
  • Improved return-to-work. Better oversight allows clinicians to adapt to recovery challenges early, making adjustments to care that reduce return-to-work times. 

Importantly, with a digital technology component that augments in-clinic care, patient engagement improves. With 10-15 minutes of daily activities to complete at home in addition to prescribed physical therapy, injured workers become active participants in their recovery. Recovery shouldn’t be limited to the clinic and shouldn’t center around strictly physical therapy exercises. 

A whole-person, hybrid approach via an integrated recovery app that addresses biopsychosocial factors is proven to impact injured worker rehabilitation. Increased patient engagement and the data-backed insights that go along with it put the worker first and make the return to work a tangible priority.  

Clinical Integration is Essential to Hybrid Care

For hybrid care to truly make an impact, the integration of technology and clinic treatment must be seamless. While available as stand-alone options, companion apps and wearable technology will not provide the same effectiveness as end-to-end solutions that connect stakeholders.  

Digital health offerings that are wrongly labeled as “hybrid” do not offer nurse case managers, adjustors, providers, and injured workers information sharing. 

Without proper connectivity between the patient and the clinic, injury management technology is ineffective. At best, it would only add another care plan to the already existing clinical interventions. At worst, it may give information or advice that runs counter to the patient’s specific care plan as prescribed by their therapist or doctor.  

A recovery app offered to injured workers must communicate with all stakeholders, remove siloes in care, and adapt to individuals’ recovery needs based on the information collected.  

Tech integrated in the clinic leads to an exciting hybrid system that facilitates informed clinical decision-making and delivers difficult-to-achieve results with tech or in-person care exclusively. Apps without the human element have limitations, and vice versa.  

Bardavon’s Digital Recovery App is True Hybrid Care 

Bardavon’s all-new Recovery App is designed for workers’ comp stakeholders but made for the individual patient. The app is deployed as part of Bardavon’s referral management and scheduling services. It seamlessly integrates with bNOTES, our custom clinical management system, to deliver holistic case management and the first-of-its-kind hybrid care deployment.

The Bardavon Recovery App helps workers’ comp stakeholders to:

  • Drive positive outcomes for injured workers
  • Close cases faster
  • Manage risks and gain valuable insights
  • Activate engagement via chat and personalize case details to improve satisfaction and outcomes
  • Enjoy easy administration with an intuitive dashboard

The combination of the Bardavon Recovery App and bNOTES means true clinical integration with greater insights and reporting while furthering the reach of our therapy providers—the heart of rehabilitation. With automated deployment as part of our referral management services, getting workers and stakeholders set up is simple.

We are thrilled to share this new, beneficial offering to our network of providers, employers, adjustors, case managers, and the injured workers we serve.

Ready to activate the Bardavon Recovery App? Current Bardavon network partners have automatic access!

Learn more about the Digital Recovery App and how it works to put the humanity back into workers’ compensation.

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